FAQs

Analytics

• Bounce Rate over time
• Get started with Emaze Analytics
• How can I see a specific project’s dashboard by date?
• Share Bar
• Viewing Your Website Analytics
• Views vs. Average time

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Using emaze

• How is Emaze different?
• What is Emaze all about?
• What software/hardware is required to use Emaze?
• Do I have to set my screen to a specific resolution? What screen resolution is used in Emaze?
• Does Emaze run on iPhones and smart phones?
• Can I use Emaze on my tablet?

Using Emaze.me

• What’s Emaze.me’s inactive username policy?
• What is Emaze.me all about?
• What software/hardware is requested to use Emaze.me?
• Can I use Emaze.me for free?
• Can I use Emaze.me on my smart phones?
• Does Emaze.me support contents written in all languages like Hebrew, Arabic?

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Registering With emaze

• How do I create an Emaze account?

Privacy

• I have confidential information in my presentation- can this be seen by everyone?
• Can someone edit my Emaze project without my permission?
• I have a free account, can anyone see my work? Will it be shown in the Explore view?

Languages

• Does Emaze support languages like Arabic and Hebrew that are right to left?
• Can Emaze translate my text to another language?

Upgrades and Payments

• How can I get a refund?
• Are payments made monthly or yearly?
• What features do each of the different premium plans offer?
• Can I use Emaze for free?
• Are there any special rates for teachers and students?
• How can I upgrade from a free user to a premium account?

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Sharing and Collaborating

• Can a premium user collaborate with a non- premium user?
• Can I show or send my presentation to someone who has not signed up for Emaze?
• Can I edit a presentation together with another user?
• What is the difference between Download, Share and Collaborate?
• I shared my presentation with someone and when they click the link to the presentation they receive the message "Permission denied". What should I do?

Login & password

• How do I change my password?
• What should I do if I forgot my password?

Download & Offline

• Can I save my presentation as a PDF?
• Can I save a presentation to a disk, desktop, tablet or phone?
• Can a presentation be edited offline without an internet connection?
• Can a presentation be played or viewed offline?

Linking and Embedding

• Can I embed my presentation in a website, or share it via Facebook and Twitter?

Templates

• Can I create a custom template?
• I found a great presentation in Explore, how can I use it as the basis for my own presentation?
• What types of 2D and 3D templates are there?

Managing your presentation

• Is my presentation saved automatically?
• Can I print my presentation?
• I accidentally deleted my presentation. Can you help me?
• How can I name or change the name of my presentation?

Editing Presentations

• How to add emoji to my project?
• Can I make a copy of my presentation?
• What is the "Section" button for?
• Can I remove the Emaze logo from my presentation?
• My company has its own standard fonts and colors, can I adapt Emaze to this format?
• How can I change the font?

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Playing presentations

• Can I link from one slide to another?
• Can I control the timing of each slide?
• Can I play my presentation manually?
• How can I play my presentation a continuous loop?
• While playing my presentation how can I jump to a specific slide?
• While playing my presentation can I zoom into a section of the slide? How?