SUPPORT

How to Cancel Your Premium Account

We at emaze are always striving to make our product super emazing, but recognize that sometimes our premium plan may not quite be right for you.  If you wish to cancel your account, we completely understand and are happy to assist you.    

First, locate your email address listed on the top right side of your Account Page.

Then locate and click on the My Account link.  

Next, locate and click on the Billing tab.  

Now, look to the bottom of the Billing section where it says, "click here," and then click on these words.

 

You will then be directed to our cancellation survey and site where you will first be asked to fill out a quick survey about your experience:

After you have filled out our survey, you will then be asked to click on the following link by which you can cancel your account:

If your cancellation has been successful, you will reach the cancellation confirmation page with the following message:

If for some reason you do not get this message or if you have any further questions or comments, please feel free to reach us at vipsupport@emaze.com.

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