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I accidentally deleted my presentation. Can you help me?

We at emaze are here for you.  Please feel free to contact our support team in the case of any presentation emergency at info@emaze.com.  We will do everything within our power to help restore your presentation as well as to help you with any other presentation need you may have. 

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Comments

  • Avatar
    Quintin Smith

    I am TRULY hoping I did not accidentally delete my FIRST EMAZE presentation!!!! I have already sent in a request. The weird thing is that I can see the first slide, but then the picture changes to the default theme!!! PLEASE tell me you guys have all my work on your server PLEASE!!

  • Avatar
    Liam

    Hi Quintin,

    To retrieve a previous version of your presentation and possibly recover your deleted slides please follow these instructions:

    In the url at the top of the page in the editor, you will see something like:

    http://app.emaze.com/editor/999999

    Locate your own presentation number. It is the number that follows http://app.emaze.com/editor/,

    in our example it is, 999999.

    To get a backup copy you just need to add on to the end of your specific presentation number:

    "?backUpNumber=1"
    ?backUpNumber=2
    ?backUpNumber=3
    ?backUpNumber=4

    In our example:

    http://app.emaze.com/editor/9999999?backUpNumber=1

    You can add in up to four different backups using numbers 1- 4 at the end of the url.

    If you are still experiencing any further issues please let us know as we are here to help.

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